SI Railway Thanksgiving 2014 Service Plan

Here is the Thanksgiving 2014 service plan for the Staten Island Railway:

Staten Island Railway customers looking to get a head start on the Thanksgiving Day holiday will be able to catch earlier afternoon express train service on Wednesday, November 26 with MTA Staten Island Railway’s Early Departure Getaway schedule.

Extra SIR trains will be added earlier in the afternoon beginning at 2:30 p.m. from the St. George Ferry Terminal. There will be one express train and one local train awaiting every boat until 7:50 p.m. On Thanksgiving Day, SIR will operate on a Saturday schedule.

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Critical Switch Work Suspends Service

Riders of the , & make note that service will be suspended for two weeks in Southern Brooklyn due to critical switch work. Here are the full details:

MTA NYC Transit will be performing a major switch renewal and maintenance related work on the BQF lines in Brooklyn. For two consecutive weeks beginning 11:00 p.m. Friday, November 21 until 5:00 a.m. Monday, December 1, F trains will be suspended in both directions between Coney Island-Stillwell Av and Avenue X, and Q trains will be suspended in both directions between Coney Island-Stillwell Av and Brighton Beach. Free shuttle buses will provide alternate service between Coney Island-Stillwell Av and all affected stations between Avenue X on the F line, and Brighton Beach on the BQ lines.

This critical switch renewal project south of the West 8 St-NY Aquarium subway station is essential to the safe operation of trains along the Sea Beach corridor. The switch was originally installed in 1987. In NYC Transit’s ongoing efforts to ensure the subway system remains in a state of good repair, workers will take advantage of the 24/7 uninterrupted access to this section of track to complete this vital maintenance project during the upcoming two week closure. Other maintenance work will also include the installation of new track panels along the elevated BQF line structure. This work is part of NYC Transit’s ongoing Capital Rebuilding Program aimed at upgrading and maintaining our tracks, stations and signal systems in order to continue to provide our customers with safe and reliable service.

We realize this will be an inconvenience to our customers, however this work is vital to improve the future reliability of service along the BQF lines. “We appreciate the community’s patience as we complete this important switch replacement project, and necessary track maintenance work. Our goal is to complete this work as quickly and efficiently as possible,.” said NYC Transit President Carmen Bianco.

How trains will operate

B customers (B service operates weekdays only)

• B trains will operate between Kings Hwy and Bedford Park Blvd/145 St. For service to Brighton Beach, transfer to a Brighton Beach-bound Q train.

Q customers:

• Q service will operate between 57 St-7 Av and Brighton Beach in both directions.

• Q trains will be suspended in both directions between Coney Island-Stillwell Av and Brighton Beach.

• Free shuttle buses provide alternate service between Coney Island-Stillwell Av and Brighton Beach stopping at Ocean Pkwy and West 8 St-NY Aquarium.

F customers:

• F service will operate between Jamaica-179 St and Avenue X in both directions.

• F trains will be suspended in both directions between Avenue X and Coney Island-Stillwell Av.

• Free shuttle buses provide alternate service between Avenue X and Coney Island-Stillwell Av stopping at Neptune Av and West 8 St-NY Aquarium.

Additional alternatives:

• For direct service between Coney Island and Downtown Brooklyn or Manhattan, take the D or N.

• Transfer between trains at Atlantic Av-Barclays Ctr DNQ in Brooklyn and 34 St-Herald Sq DFNQ in Manhattan

xoxo Transit Blogger

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MTA Announces Limited Fare/Toll Proposals

Just a short time ago, the MTA announced limited fare & toll proposals. Here are the details:

The Metropolitan Transportation Authority (MTA) today unveiled proposals to increase fares and tolls by 4% over the next two years. Despite rising operational costs, the MTA’s continued budget discipline and increased ridership allow the MTA to limit fare and toll increases to the equivalent of 2% a year.

“The MTA is keeping its promise to ensure fare and toll increases are as low as possible, and these options are designed to minimize their impact on our customers,” said MTA Chairman and CEO Thomas F. Prendergast. “We have cut more than $1 billion from our ongoing expenses, but a modest fare and toll increase is necessary to balance our budget against the increased costs of providing the bus, subway, railroad and paratransit service that is the backbone of the region’s mobility and economic growth.”

The new fare and toll proposals will be the subject of public hearings in December, and the MTA Board will review public input and may modify the proposals before voting on them in January 2015. They are scheduled to take effect in March 2015.

The MTA has cut $1.1 billion from its annual spending, with more cuts planned every year to bring annual savings to $1.5 billion by 2017. Fare and toll revenues cover only 52% of the MTA’s $13 billion operating budget. Following are details of the fare and toll options for each MTA service.

New York City Subway and Buses

The MTA offers several ways to pay for rides on subways, buses and the Staten Island Railway: Single Ride Tickets, Pay-Per-Ride MetroCards, Unlimited Ride MetroCards, and cash on buses only. Two alternative fare structures are being considered that treat the base fare and bonus structure differently. The base Pay-Per-Ride fare must increase in 25-cent increments, which limits the alternatives available and may also lead to proposed increases that are lower or higher than 4%. Changes to 7-Day and 30-Day Unlimited Ride MetroCards are the same in both proposals.

• In Proposal 1, the base fare increases by 25 cents, and the bonus amount is increased from 5% to 11% when putting $5.50 or more on a MetroCard.
• In Proposal 2, the base fare for cash, Single Ride Tickets and Pay-Per-Ride MetroCards remains unchanged, but the bonus for putting $5 or more on a MetroCard is eliminated.
• In both proposals, the cost of a 30-Day Unlimited Ride MetroCard increases by $4.50 and the cost of a 7-Day Unlimited Ride MetroCard by $1.

This table summarizes the changes.

Fare Type – Current – Proposal 1 – Proposal 2:

Base MetroCard Fare/ Local Bus Cash Fare – $2.50 – $2.75 – $2.50

Bonus – 5% with $5 purchase – 11% with $5.50 purchase – No Bonus

Effective Fare with Bonus – $2.38 – $2.48 – $2.50

Single Ride Ticket (base MetroCard/Cash Fare plus 25 cents) – $2.75 – $3.00 – $2.75

Express Bus Fare Cash – $6.00 – $6.50 – $6.00
Express Bus Fare MetroCard with Bonus – $5.71 – $5.86 – $6.00

30-Day MetroCard – $112 – $116.50 – $116.50

7-Day MetroCard – $30.00 – $31.00 – $31.00

7-Day Express Bus Plus MetroCard – $55.00 – $57.25 – $57.25

Access-a-Ride Fare – $2.50 – $2.75 – $2.50

Note: The $1 fee for purchasing a new MetroCard would remain unchanged.

Bonus Pay-Per-Ride MetroCards are used for 43% of New York City Transit trips. In Proposal 1 the price of these trips increases 4.1%. In Proposal 2 the price increases 5.0%.

30-Day Unlimited Ride MetroCards are used for 29% of trips and would increase 4% under both proposals. 7-Day Unlimited Ride MetroCards are used for 21% of trips and would increase 3.3% under both proposals.

Non-bonus MetroCards and cash on buses are used for 6% of trips. Single Ride Tickets are used for less than 1% of trips and appear to largely be purchased near major tourist destinations. These prices would increase by 25 cents or remain unchanged.

Additional details will be available at

Long Island Rail Road and Metro-North Railroad

Fares to ride the Long Island Rail Road and Metro-North Railroad are based on the distance traveled, and are lower during less busy, off-peak times. Significant discounts are available from the one-way and round-trip price by purchasing off-peak 10-trip, weekly and monthly unlimited-ride tickets.

As is the case with the proposed New York City Transit increases, some proposed increases would be lower or higher than 4%, because fare changes must occur in 25-cent increments. However, any increase of more than 6% would result in a fare increase of no more than 50 cents per trip.

The MTA is proposing fare increases between 2.2% and 6.1% for tickets to and from Zone 1 on LIRR; to and from Manhattan on Metro-North East-of-Hudson service; and to and from Hoboken/Secaucus Junction on Metro-North West-of-Hudson service.

All monthly and weekly fares would increase less than 4.25%, and fares on more than 80% of all trips would increase less than 4.25%.

The cost of a City Ticket would increase by 25 cents, and policies regarding the calculation of onboard fares and refunds would remain unchanged. Fare increases for travel to/from or within Connecticut, which have previously been adopted by the State of Connecticut, are scheduled to be implemented separately in January 2015.

Charts outlining the proposed prices for specific stations and types of tickets will be available at

MTA Bridges and Tunnels

The MTA proposes to increase car tolls for New York Customer Service Center (NYCSC) E-ZPass customers by 4%, which is equivalent to 21 cents at major crossings like the Robert F. Kennedy Bridge and the Queens Midtown Tunnel. Approximately 71% of MTA Bridges and Tunnels crossings are made by cars with an NYCSC E-ZPass.

For other customers, two alternative toll structures are under consideration:

• In Proposal 1, truck tolls for NYCSC E-ZPass customers would increase 4%. Car tolls would increase by 6.7% to 10% for cash, Tolls by Mail and non-NYCSC E-ZPass customers. This proposal is consistent with MTA’s policy of increasing the differential price between E-ZPass and cash to encourage E-ZPass use, which reduces wait times on the crossings. Truck tolls paid with cash and non-NYCSC E-ZPasses would increase by 6.4% to 8.3%.

• In Proposal 2, car tolls would remain at current levels for cash, Tolls by Mail and non-NYCSC E-ZPass customers. Two-axle truck tolls for NYCSC E-ZPass customers would increase 12%, which at major crossings is 77 cents more than in Proposal 1. Truck tolls paid with cash and non-NYCSC E-ZPasses would increase by 6.4% to 8.3%. By not increasing cash tolls, this proposal mitigates the higher increases experienced by cash customers since 2009 while still maintaining a significant price differential between E-ZPass and cash.

Significant discounts are already available to customers who use E-ZPasses issued by the NYCSC, which serves the MTA, the New York State Thruway Authority and the Port Authority of New York and New Jersey. MTA Bridges and Tunnels also offers substantial discounts to residents of Staten Island and the Rockaways.

Crossing – Current – Proposal 1 – Proposal 2
Robert F. Kennedy Bridge / Throgs Neck Bridge/ Bronx-Whitestone Bridge / Hugh L. Carey Tunnel / Queens Midtown Tunnel

Car Cash – $7.50 – $8.00 – $7.50

Car NYCSC E-ZPass – $5.33 – $5.54 – $5.54

Truck-2 Axle Cash – $15.00 – $16.00 – $16.00

Truck-2 Axle NYCSC E-ZPass – $9.62 – $10.00 – $10.77

Truck-5 Axle Cash – $40.00 – $43.00 – $43.00

Truck-5 Axle NYCSC E-ZPass – $26.26 – $27.31 – $29.41

Verrazano-Narrows Bridge (Toll collected in one direction only)

Car Cash – $15.00 – $16.00 – $15.00

Car NYCSC E-ZPass Toll – $10.66 – $11.08 – $11.08

Staten Island Resident E-ZPass >2 Trips/Month – $6.00 – $6.24 – $6.24

Staten Island Resident E-ZPass <3 Trips/Month - $6.36 - $6.60 - $6.60

Staten Island Resident Token - $8.53 - $8.86 - $8.53

Truck-2 Axle Cash - $30.00 - $32.00 - $32.00

Truck-2 Axle NYCSC E-ZPass - $19.24 - $20.00 - $21.54

Truck-5 Axle Cash - $80.00 - $86.00 - $86.00

Truck-5 Axle NYCSC E-ZPass - $52.52 - $54.62 - $58.82

Henry Hudson Bridge

Car Tolls By Mail/Non-NYCSC E-ZPass Toll - $5.00 - $5.50 - $5.00

Car NYCSC E-ZPass Toll - $2.44 - $2.54 - $2.54

Marine Parkway-Gil Hodges Memorial Bridge / Cross Bay Veterans Memorial Bridge

Car Cash - $3.75 - $4.00 - $3.75

Minor Token - $2.50 - $2.67 - $2.50

Car NYCSC E-ZPass Toll - $2.00 - $2.08 - $2.08

Rockaway Resident Token - $1.79 - $1.86 - $1.79

Rockaway Resident E-ZPass Toll - $1.31 - $1.36 - $1.36

Truck-2 Axle Cash - $7.50 - $8.00 - $8.00

Truck-2 Axle NYCSC E-ZPass Toll - 4.81 - $5.00 - $5.39

Truck-5 Axle Cash - $20.00 - $21.50 - $21.50

Truck-5 Axle NYCSC E-ZPass Toll - $13.13 - $13.66 - $14.71

Public Review Process

The MTA’s public review process will enable MTA Board members to receive testimony delivered at eight public hearings throughout the MTA’s service territory, through written statements accepted via email and regular mail, and through transcripts of videotaped public comments.

There will be one public hearing in each of the five boroughs of New York City, and one each on Long Island and in the northern suburbs east and west of the Hudson River. The hearings will be held at fully ADA-accessible locations until the scheduled ending time or all registered speakers have spoken, whichever is later. Members of the public can register to speak in advance by calling (646) 252-6777 between the hours of 6 a.m. and 10 p.m. To enable all members of the public to testify, the MTA asks that all remarks be kept to three minutes or less.

The dates and locations of the hearings are as follows.

Monday, December 1, 2014:

• Manhattan – Baruch College, Baruch Performing Arts Center, Mason Hall, 17 Lexington Ave. at 23rd Street, New York, NY. Registration period is open from 4 p.m. to 8 p.m. Hearing begins at 5 p.m.

• Bronx – Hostos Community College, 450 Grand Concourse at 149th Street, Bronx, NY. Registration period is open from 4 p.m. to 8 p.m. Hearing begins at 5 p.m.

Tuesday, December 2, 2014:

• Westchester – New York State Power Authority, Jaguar Room, 123 Main St., White Plains, NY. Registration period is open from 4 p.m. to 8 p.m. Hearing begins at 5 p.m.

Wednesday, December 3, 3014:

• Long Island – Hilton Long Island/Huntington, Salon C & D, 598 Broad Hollow Road, Melville, NY. Registration period is open from 4 p.m. to 8 p.m. Hearing begins at 5 p.m.

• Queens – The Milton G. Bassin Performing Arts Center at York College, Main Stage Theater, 94-20 Guy R. Brewer Blvd, Jamaica, NY. Registration period is open from 5 p.m. to 9 p.m. Hearing begins at 6 p.m.

Monday, December 8, 2014:

• West of Hudson – Palisades Center, Adler & Besso Community Rooms, 4th Floor, 1000 Palisades Center Drive, West Nyack, NY. Registration period is open from 4 p.m. to 8 p.m. Hearing begins at 5 p.m.

Wednesday, December 10, 2014:

• Staten Island – College of Staten Island, Center for the Arts, Springer Concert Hall, 2800 Victory Boulevard, Staten Island, NY. Registration period is open from 5 p.m. to 9 p.m. Hearing begins at 6 p.m.

Thursday, December 11, 2014:

• Brooklyn – Walt Whitman Theater at Brooklyn College, 2900 Campus Road (near the junction of Nostrand Avenue and Avenue H), Brooklyn, NY. Registration period is open from 5 p.m. to 9 p.m. Hearing begins at 6 p.m.

Members of the public who wish to record a videotaped comment can visit the following MTA facilities at the listed times. All comments will be transcribed and made part of the permanent record of these hearings. Please note there is a 3-minute time limit for each individual’s videotaped session, and there will be no question-and-answer period.

NYC Transit Headquarters, 3 Stone St., Manhattan
Thursday, December 4, 2014, 9 a.m. – noon

LIRR Hicksville Station
Thursday, December 4, 2014, 6 a.m. – 10 a.m.

Metro-North Poughkeepsie Station
Tuesday, December 9, 2014, 4 p.m. – 8 p.m.

LIRR Ronkonkoma Station
Tuesday, December 9, 2014, 6 a.m. – 10 a.m.

Comments can also be submitted via email through our website at or by letter to MTA Government Affairs, 347 Madison Ave., New York, NY 10017.

It seems inevitable that fares will once again rise as I doubt any outcry from the public will change that, when has it ever really?

xoxo Transit Blogger

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Cops Seek Subway Pusher

The biggest fear (if not, it should be!) of any NYC Subway rider is to get pushed onto the tracks in the path of an oncoming train. Many times the outcome is predictably fatal.

Unfortunately this was the case yesterday morning when an unidentified black male pushed 61 year old Wai Kuen Kwok onto the tracks at the 167th Street Station on the . Tanisia Morris, Pete Donohue, Caitlin Nolan & Bill Hutchinson of the New York Daily News has more:

A 61-year-old family man standing with his wife on a Bronx subway platform Sunday was pushed to his death in front of a train by a madman who attacked without warning, cops said.

A manhunt was on for the stocky stranger who without any apparent provocation shoved Wai Kuen Kwok into the path of a southbound D train in Highbridge as the victim’s wife watched in horror.

Kwok’s distraught wife told investigators the sickening 8:45 a.m. attack came out of the blue, saying there was no interaction between her husband and the man before the deadly push.

Police were handling the case as a random act of violence.

The train’s motorman saw Kwok tumble off the platform as he pulled into the 167th St. station, but he couldn’t stop in time, a transit source said.

“He said the guy just flew off the platform in front of his train as he was entering the station. The guy was still in the air when he hit him,” the source said.

Three cars rolled over Kwok before the train stopped, according to the source.

The killer bolted from the station, jumping on a Bx35 bus and taking it three stops to Edward L. Grant Highway and Jesup Ave., a police source said.

Click here for the complete report.

Hopefully the surveillance images released will help catch this worthless human fast & get him off the streets forever.

xoxo Transit Blogger

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2014 Customer Satisfaction Survey Results

This past Friday, the MTA released the results of its 2014 Customer Satisfaction Survey. Here are the details:

The Metropolitan Transportation Authority (MTA) today released results of its annual customer satisfaction surveys showing a continuation of a gradual increase in satisfaction with the New York City Subway that has been underway since 2010, when the MTA began tracking satisfaction for all MTA services using the same rating scale for the first time. Overall satisfaction with New York City Buses, the Long Island Rail Road, and MTA Bridges and Tunnels remains essentially unchanged in comparison with recent years.

Satisfaction with Metro-North declined in the wake of a year marked by a series of challenges. Metro-North is taking numerous well-documented corrective actions to prevent disruptions and accidents of the kind that took place in 2013, to restore long-term reliability to schedules and ultimately to regain the confidence of its customers.

Highlights of customer satisfaction results follow for each MTA service:

New York City Subway

Overall, 78% of subway customers reported that they were satisfied or very satisfied with service, an increase of two percentage points from the prior year. Overall satisfaction levels have increased each year since 2010, when overall satisfaction with the subway was 71%. The subway has the highest level of satisfaction with the value for the money of any MTA service, at 74%. The increased satisfaction was recorded despite the temporary closing of two subway tunnels for extended periods of time for Superstorm Sandy-related repairs.

Among the key findings:

Ridership growth from more customers riding more often in both rush and non-rush hours: The number of customers who report that they travel primarily during rush hours decreased for the fourth consecutive year, dropping to 39% in 2014, from 49% in 2010. This is matched by a commensurate increase in the number of riders saying they ride equally during rush and non-rush hours. At the same time, satisfaction with “keeping the subway from getting too crowded during rush hours” increased to 51% in 2014, up from 43% in 2013. The improved rating of rush hour crowding can be attributed to improved and stronger management by train crews and supervisors. Subway ridership increased 1.8% during average weekdays and 3.2% during average weekends, during the 12-months ending May 2014.

Stations: Key subway station attributes have increased significantly since 2010. Station cleanliness is now rated at 74% satisfied, up 10 points from 2010. Clarity of announcements on platforms is also rated at 74% satisfied, up 11 points since 2010. Information in stations about unscheduled delays increased the most, with 71% of customers reporting they are satisfied in 2014, up 15 points since 2010. New York City Transit has mounted an aggressive campaign to bring real-time arrival information, including countdown clocks, to stations over this time period.

Other highly-rated subway attributes included:

• Convenience of subway stops (90% satisfied)

• Personal security in stations before 8 p.m. (87% satisfied)

• Comfort of temperature on subway cars (84% satisfied)

• How fast the subway gets you where you want to go (83% satisfied)

• Courtesy and helpfulness of subway conductors (83% satisfied)

• Working condition of MetroCard Vending Machines (83% satisfied)

“Operating a 24/7 system as ridership continues to rise puts an extremely high premium on reliable service, because it’s the only way to move so many people quickly and efficiently,” said New York City Transit President Carmen Bianco. “We continue to make every effort to sustain this reliability by investing to preserve, protect, and make necessary upgrades to our infrastructure, and we are pleased that customers recognize those efforts. However, more needs to be done and we hope to build on this momentum moving forward.”

New York City Buses

Seventy percent of customers of local buses in New York City reported that they were satisfied or very satisfied. This measure has been essentially stable since 2011, when there was an identical rating.

Among the key findings:

Value: A record 73% of local bus customers said they were satisfied or very satisfied with the value of local service relative to the fare paid.

Real-time bus information: Those who report being satisfied with “knowing how far away the next bus is” has increased significantly in tandem with the spread of the MTA Bus Time™ real-time bus tracking system. This year, 56% reported being satisfied with this metric, up significantly since 2012, when it was 48%. Further gains are anticipated in the future. The Bus Time system expanded to Brooklyn and Queens only three months before the surveys were completed.

“Installing enhanced GPS hardware has enabled us to better track our buses and provide more seamless service and the MTA Bus Time™ application provides customers with real time arrival information,” said Darryl Irick, New York City Transit Senior Vice President of Buses &President MTA Bus Company. “This new technology is yet another way we have improved service and customers appreciate when they know when that bus will show up at their stop.”

Long Island Rail Road

Overall satisfaction of Long Island Rail Road customers was 84%, identical to last year and the highest level of satisfaction for any MTA agency.

Praise for Digital and Real-Time Communications: An equal amount of customers, 84%, reported being satisfied with the LIRR’s new Train Time app, which provides real-time train arrival estimates and track assignments. Satisfaction with LIRR’s social media offerings, including its Facebook page and Twitter feed, is increasing in tandem with growing use of those services. Seventy-eight percent of customers who had used it reported being satisfied with the LIRR’s Facebook page, and 77% reported satisfaction with the LIRR’s Twitter feeds.

Parking Security: Satisfaction with the security of customers’ cars while parked at their home station achieved a record high satisfaction rating in 2014, of 80%.

“We are pleased that our customers are recognizing our ongoing efforts to improve customer communication through initiatives like the LIRR Train Time app for smart phones, which has been downloaded more than 180,000 times since its release last year,” said LIRR President Patrick Nowakowski. “We also recognize that we have more work to do to try and improve our On Time Performance while not compromising our safety standards. Our goal is to remain customer focused in all we do and try to exceed customer expectations across the board.”

Metro-North Railroad

Metro-North’s overall satisfaction declined 20 points from last year, to 73%. MTA management was expecting a decline in satisfaction of this magnitude. The surveys were completed after a year in which the railroad experienced several incidents including a fatal derailment, and impacts to schedules and on time performance. Customer satisfaction with on-time performance, schedules, communications and seat availability all declined by at least eight percentage points.

Customer satisfaction with Metro-North’s services on the Port Jervis and Pascack Valley Lines, which were not impacted by service disruptions, were statistically similar to last year.

Among good news for Metro-North, satisfaction with restroom cleanliness continues to increase in tandem with continued roll-out of the new M8 railcars on the New Haven Line, and the satisfaction with the railroad’s Quiet Car program, surveyed for the first time this year, scored a high, 87%. Customer satisfaction with Grand Central Terminal continues to be very high, at 96%.

“This year’s survey results are sobering but not surprising given the challenges Metro-North has faced during the last 18 months,” said Joseph Giulietti, President of Metro-North Railroad. “Our mission is to provide safe, efficient transportation and when we do that, customers are satisfied. We are rebuilding Metro-North and much progress has been made but much more needs to be done. We must and we will regain the trust of our customers.”

MTA Bridges and Tunnels

Overall, satisfaction among motorists using the MTA’s seven bridges and two tunnels has remained stable for the past five years, with 83% saying they were satisfied or very satisfied this year. Consistent with previous years, travelers are most satisfied with the following service attributes: E-ZPass performance, appearance and cleanliness, lighting, and safety and security.

The Henry Hudson Bridge ranked first with customers at 95%. Respondents who used the Cross Bay Bridge rated it the second highest facility with 93%, followed by the Marine Parkway Bridge and Queens Midtown Tunnel with 92% and 89% respectively. The Bronx-Whitestone Bridge received the lowest rating among the nine crossings at 72%. The lower score can be attributed to ongoing construction that will both upgrade and maintain the iconic crossing, which turned 75 this year. Road work should conclude next year and will provide customers with a smoother crossing and decades of improved service.

Key finding:

All Electronic-Tolling is Viewed Favorably: 95% of Henry Hudson Bridge customers are satisfied with their travel experience, a strong validation of the MTA’s implementation of all‐electronic toll payment at the bridge, which replaces lines of motorists waiting at toll plazas with toll payment by mail.

“For the second year in a row, customers have responded enthusiastically to All-Electronic Tolling at the Henry Hudson Bridge,” said Bridges and Tunnels President James Ferrara. “The feedback is loud and strong that the top priority among customers is crossing our facilities as safely and quickly as possible.”

When I first read the results, the first word that came to mind in regards to portions of it was bullshit. I find it hard to believe that nearly 80% of the people were satisfied with subway service when all you have to do is ride it a lot & see & hear people complain.

Another portion I question the legitimacy of was 83% being satisfied with Metrocard Vending Machines. Seems like every time I enter a station, at least one is not accepting bills or credit cards. However I do find it convenient that it does not talk about the condition of the turnstiles which routinely are a pain to swipe through.

However the biggest crock has to be 84% of riders being satisfied with the LIRR. I reside on Long Island & have used the LIRR dating back to 1998 & I can personally attest that the service seems to get worse every year while the costs rise time & time again. The trains tend to be overcrowded due to not having enough service. Some of this could be blamed on not having a third track on the main line but that excuse can only go so far.

The best thing I can recommend is to take these results with a grain of salt especially considering agency-specific surveys were completed by more than 30,000 customers & others being done by random telephone survey. Seriously that is barely a fraction of daily ridership so it is easy to see the results don’t match reality.

xoxo Transit Blogger

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