The C Did Not C A Passing Grade….

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Brooklyn bound C train entering 2nd Avenue station during a G.O.; Resized photo courtesy of Eye On Transit

So the title is not the catchiest, it is the best I could come up with at 3:21 p.m.! Anyhow, the MTA has seen yet another line get a failing grade. The culprit is the dreaded C train which serves as the 8th Avenue local & runs from 168 St./Washington Heights to Euclid Avenue in Brooklyn. The C earned a pitiful but deserved D+ from the 3,967 people who responded. The number of responses is what I expected so no surprise there. Lets go straight to the breakdown shall we.

Top 10 priorities that train riders’ would like to see improvement on:

01. Reasonable wait times for trains
02. Minimal delays during trips
03. Adequate room on board at rush hour
04. Station announcements that are easy to hear
05. Cleanliness of stations
06. Train announcements that are easy to hear
07. Sense of security in stations
08. Cleanliness of subway cars
09. Sense of security on trains
10. Station announcements that are informative

Now here is the entire order of train riders’ priorities:

01. Reasonable wait times for trains
02. Minimal delays during trips
03. Adequate room on board at rush hour
04. Station announcements that are easy to hear
05. Cleanliness of stations
06. Train announcements that are easy to hear
07. Sense of security in stations
08. Sense of security on trains
09. Cleanliness of subway cars
10. Station announcements that are informative
11. Train announcements that are informative
12. Comfortable temperature in subway cars
13. Courtesy and helpfulness of station personnel
14. Working elevators and escalators in stations
15. Availability of MetroCard Vending Machines
16. Signs in stations that help riders find their way
17. Ease of use of subway turnstiles
18. Signs in subway cars that help riders find their way
19. Lack of scratchitti in subway cars
20. Lack of graffiti in stations
21. Lack of graffiti in subway cars

Now here is the graded breakdown of all 21 categories:

Minimal delays during trips C-
Reasonable wait times for trains D
Adequate room on board at rush hour C-
Sense of security in stations C-
Sense of security on trains C-
Working elevators and escalators in stations C-
Signs in stations that help riders find their way C
Signs in subway cars that help riders find their way C-
Cleanliness of stations D+
Cleanliness of subway cars D+
Station announcements that are easy to hear D
Station announcements that are informative D
Train announcements that are easy to hear D
Train announcements that are informative D+
Lack of graffiti in stations C
Lack of graffiti in subway cars C
Lack of scratchitti in subway cars C-
Courtesy and helpfulness of station personnel C-
Comfortable temperature in subway cars C
Ease of use of subway turnstiles C+
Availability of MetroCard Vending Machines B-

Here is a report card that I feel the riders were accurate with their grades. The only argument that could be made is that the line deserved a lower overall grade & a lower grade in certain categories. Let me say for starters I try to avoid the Eighth Avenue lines as much as possible. The wait times are consistently poor, the trips are usually slow, & the crowds are horrific. To put it bluntly what I describe is an accurate vision of what it is like to ride the A or the C. However I will get to the A’s report card next so for now I will focus on the C.

For starters the C gets what I & other straphangers like to call the “stepchild” treatment. This sort of treatment is usually reserved for lines that clearly are not a priority in the eyes of the MTA. The C joins the family with such lines as the 3, 5, & G for starters. The C from end to end on a good day takes forever, however throw in the fact that most days are usually not good & you can see why the line got a D+ as its overall grade.

The times I have ridden the C, I wanted to pull my hair out. Every time I need to take the C, I feel like I am waiting at least 10-12 minutes before one shows up. Do you know how frustrating it is to see one A after another whiz by or stop on the express platform while I just stand & wait. Sometimes the ratio is 3-1 of A trains to C trains. Then when the train does arrive it is usually ridiculously crowded. This is not the kind of exacta people look forward too! Who wants to wait forever for a train to show up just for it to be packed. Lets not get started with the shady individuals who frequent this line especially in Brooklyn. I am always prepared for the worst riding any of the Eighth Avenue lines.

When you do finally get on the C, we now have to get used to the delays during the trip. The infamous line I would hear is the train is being delayed due to train traffic ahead of us. I don’t know if I should laugh uncontrollably or hit someone after hearing that one especially when we are in Brooklyn. I & others waited for what seemed like ages for this train to come, what the hell kind of train traffic are you facing? We are not sharing the local track with anyone & I know damn well we didn’t catch up with the previous C that arrived in the last decade!

The MTA needs to realize how pitiful this line is which is a shame as it has potential to be so much more. They have to realize why this line earned C’s & D’s in every category except one. Yes, the one B- came from the “Availability of MetroCard Vending Machines” category. I need to look back but I could swear every line has earned at least a B in that category. One could look at that category as the free square. Unfortunately for the C & the straphangers who depend on it, the reality is the free square is as good as it gets on this line.

xoxo Transit Blogger

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Comments

Thank you for posting this! I can’t believe that it took me more than a few minutes to find this posting about the Rider Report Card survey results for the C Line… I’m not surprised really… The MTA doesn’t want to advertise how horrible their subway service is while simultaneously trying to raise the fare!

I’ve been riding the C Line for 5 years now – everyday – twice a day… I know that the C has low priority – I know that if I miss a train during the morning rush hour, I will have to wait between 10 – 13 minutes for the next train – approx. the same amount of time that it takes me to get to work once I am on the train.

Anyway, I don’t have any high hopes for the C Line and don’t think things will change… But nice to know that people gave the C Line the grade it deserves!

Hello Adella,

You are welcome & let me thank you for taking the time to leave a comment. Let me also offer you my condolences for needing to ride this line daily. I think you should get a medal for putting up with this line twice a day for 5 years!

It is sad that your wait time equals the travel time required once on the train. This right there is a clear example of why the C got the grade it did. I assume you were one of the 3,967 to send in a report card. What were the top priorities you wanted to see improvement on? Lastly what was your overall grade? Do you depend on the line in Manhattan or Brooklyn? Personally I can’t decide which portion of the line is worse.

I hope that the MTA does something to improve the C for you & the rest of the straphangers who depend on this line daily! Have a great day!

Hi,

Thank you for responding to my comment. Yes, I am one of the 3,967 who submitted a Ride Report Card for the C… I am disappointed with the low numbers of respondents, considering millions of people use the subway everyday. Though again, I’m not surprised that the Rider Report Card campaign wasn’t well advertised…

Anyway, my top priority for improvement on the C Line would be to lessen the wait time between trains during rush hour.

Next would be both minimal delays while on board the train and station/train announcements that are clear and informative! Why is that so difficult? My guess is that the MTA is mismanaged and that the MTA employees have no idea themselves! Or they just don’t care… As evidenced by the death of 2 MTA employees at the Hoyt-Schemorhorn Station (A, C, G Lines) – killed by one of their own due to the flagrant disregard of their own safety rules…

I could go on… about how once a week I have a delay getting to work on the C Line… about being stuck in tunnels for 15 – 20 minutes, station after station, with no idea of how long I will be stuck or why I am stuck… Of having trains so crowded during rush hour that people literally step on my feet…

I hope that some day in the future NYC straphangers will get better service on the C Line and all other subways lines…

By the way, when are those new trains going to be put to use? I thought they should have been delivered by now? I think that will help quite a bit…

[…] Railway To Expand Express ServiceTom McManus on Two Lives Lost Way Too Soon…..Adella on The C Did Not C A Passing Grade….NYCT & TWU Task Force Reveal Safety Recommendations For Subway Track Workers | Transit Blogger […]

[…] see if these lines improve off of last year’s results (A, C, Rockaway Park […]

[…] line in question is the which finished with a C-. This is an improvement from the D+ it earned in 2007. Lets go straight to the breakdown: C Train Riders Top 10 Priorities; 2007 priority rank in ( […]

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