Running Out Of Ways To Say This….
241st/Wakefield bound 2 train entering Simpson St. Resized photo courtesy of Eye On Transit
I am running out of clever ways to say that enter any line here ____ is at or below average according to their 2007 Rider Report Card. Today’s usual suspect is the 2 train which finished with an overall grade of a C for its rider report card. As usual here is the full breakdown.
Top 10 priorities that 
train riders’ would like to see improvement on:
01. Reasonable wait times for trains
02. Minimal delays during trips
03. Adequate room on board at rush hour
04. Station announcements that are easy to hear
05. Train announcements that are easy to hear
06. Cleanliness of stations
07. Sense of security on trains
08. Sense of security in stations
09. Cleanliness of subway cars
10. Comfortable temperature in subway cars
Now here is the entire order of train riders’ priorities:
01. Reasonable wait times for trains
02. Minimal delays during trips
03. Adequate room on board at rush hour
04. Station announcements that are easy to hear
05. Train announcements that are easy to hear
06. Cleanliness of stations
07. Sense of security on trains
08. Sense of security in stations
09. Cleanliness of subway cars
10. Comfortable temperature in subway cars
11. Station announcements that are informative
12. Working elevators and escalators in stations
13. Courtesy and helpfulness of station personnel
14. Train announcements that are informative
15. Lack of scratchitti in subway cars
16. Availability of MetroCard Vending Machines
17. Signs in subway cars that help riders find their way
18. Ease of use of subway turnstiles
19. Signs in stations that help riders find their way
20. Lack of graffiti in subway cars
21. Lack of graffiti in stations
Now here is the graded breakdown of all 21 categories:
Minimal delays during trips C
Reasonable wait times for trains C
Adequate room on board at rush hour D+
Sense of security in stations C
Sense of security on trains C
Working elevators and escalators in stations C-
Signs in stations that help riders find their way C+
Signs in subway cars that help riders find their way C+
Cleanliness of stations C-
Cleanliness of subway cars C
Station announcements that are easy to hear D+
Station announcements that are informative D+
Train announcements that are easy to hear C-
Train announcements that are informative C-
Lack of graffiti in stations C+
Lack of graffiti in subway cars B
Lack of scratchitti in subway cars C+
Courtesy and helpfulness of station personnel C
Comfortable temperature in subway cars C+
Ease of use of subway turnstiles B
Availability of MetroCard Vending Machines B-
I must commend the straphangers on this report card. I think they were quite accurate in grading this line. I personally try & avoid the 2 at all costs. The wait time for the 2 especially during rush hour is quite sub par. Lets not get started with out uncomfortable this line can be unless you getting on at a stop near the beginning of each line. If you are riding it in the other stretches, good luck getting a seat at just about any time of the day! If anything I feel the line deserved a F in the top 3 priority categories.
I only have two issues with this report card. The first as usual is the low number of report cards submitted to the MTA especially for such a highly used line. My other complaint is the incorrect grading of train announcements. The 2 exclusively runs R142’s & as we know the sound quality of those announcements are excellent. I wonder if the people voting incorrectly are the same who are so wrapped up in their own world that they don’t hear announcements. This is not the fault of the MTA. I am a firm believer in giving people credit when it is deserved. When it comes to train cars with high quality announcements, any line running R142’s, R143’s, or R160’s deserve a high grade.
As far as responses go, the number received was in line with what I expected which is complete disappointment. The total number of responses was 4,028 which the MTA called outstanding. I call that pathetic as you could count that many people in under 30 minutes on 2 trains. I really hope next year will bring better results.
xoxo Transit Blogger
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