MetroCard Vending Machine Trouble Deja Vu

Riders at the 47-50 Streets-Rockefeller Center & 49th Street N and R stations must have been feeling like yesterday was a case of deja vu. Once again customers who wanted to purchase or refill their MetroCards with their credit or debit card were unable to do so. Peter Cox of the New York Post filed this brief report:

Riders ran into trouble yet again yesterday using their credit and debit cards at two major subway stations, but officials said that the snafus were not related to major breakdowns in the system last week.

From 6 to 8 a.m., MetroCard machines were cash-only at the 47-50 Streets-Rockefeller Center station and the 49th Street N and R station, workers said.

It appears that there were problems in the connection between the local stations and the central system, officials said.

“It unfortunately happens,” a spokesman said. “It is an inconvenience, but it was not a systematic failure.”

But straphangers must have been suffering flashbacks after last week’s debacle left thousands of riders running for the ATM. A problem in processing charges caused system-wide disruptions in credit and debit charges, including some cases where people were charged without receiving their fare cards.

The glitch was fixed and all the money refunded, New York City Transit said.

On the bright side, the issues were contained to only two albeit frequently busy stations. However the consistent malfunction of the machines to process credit or debit card purchases is totally unacceptable. The MTA really needs to get together with the company in charge of processing the transactions & figure out what the problem is. If they need to temporarily shut down the ability to use credit or debit cards to purchase fares so be it. I would rather have a temporary shutdown to iron out the difficulties than a consistent breakdown which could occur at any unannounced moment.

xoxo Transit Blogger

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