MetroCard Claims Now Available Online

If you are a regular rider of the NYC Subway, at one point or another you have had issues with a MetroCard. The problem might have been serious enough that you had to file a claim & if so, I don’t need to tell you how much of an annoying process that can be.

However some good news is here in terms of MetroCard claims, as they now can be done online. Here are complete details courtesy of a press release sent out a short time ago:

“Wow, this is easy.” Those are probably words you never thought you’d hear while filing a MetroCard claim, but now customers experiencing MetroCard problems can easily access assistance quickly via the internet using MetroCard eFIX – a new processing system that eliminates the hassles and delays associated with filing the claims by mail or phone.

Bus and subway riders make millions of MetroCard transactions each day and the occasional problem will occur. Now, there is an easier way to get the problem corrected. MetroCard eFIX allows customers to use the internet when addressing many MetroCard issues, including: lost or stolen reduced-fare MetroCards, transfer problems, an overcharge, problems with a Select Bus Service fare collector, a MetroCard not returned by a bus farebox, and certain MetroCard Vending Machine incidents.

“The introduction of eFIX is yet another example of how the MTA is working to make things more convenient for our customers. From countdown clocks, to BusTime, to a website filled with real information that our customers can use, we are constantly working to be responsive to the needs of our customers.” said NYC Transit President Thomas F. Prendergast.

“MetroCard eFIX is part of our commitment to provide better customer service via our website through self-service applications,” said Paul J. Fleuranges, Sr. Director of Corporate and Internal Communications. “Customers can now file a MetroCard claim, a Lost & Found claim, and request a Delay Verification all on line on their time instead of having to send in a letter or make a phone call.”

Each day, MetroCard Claims receives approximately 1,400 claims. These numbers increase during special promotions, seasonal travel, fare adjustments and system-wide issues that impact MetroCard usage.

Customers can now benefit from the ability to submit claims immediately and around the clock which contributes to a faster response time. eFIX claims are verified while being entered, which results in increased accuracy. Additionally, when customers contact a representative at our Travel Information/Customer Service Center, they can submit an eFIX request over the telephone. Claims status is now available online. But that’s not all; in the near future look for further eFix enhancements.

The eFIX program was developed in house by programmers in NYC Transit’s Internet Technologies Group, who also developed a new database for customer claims information. The web pages were designed by the Marketing & Service Information Division.

This is good news for MetroCard users although it begs the question, why was such a system not in place years ago? It is not like the MetroCard is new technology or available for use by riders. With the agency looking to retire the use of it in the coming years, is this a common sense perk that is too little, too late?

xoxo Transit Blogger

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Comments

Yeah, some efficiency…I filed my claim over three months ago for a damaged card. There goes $20.00 down the drain.
Ridiculous…they should be able to assist you with a new card immediately!!!!!! Pisses me off plenty!!!!

October 30, 2012; I made a purchase to refills two metro cards one to $10 in which was lost on 10.01.2012; and the other for $20.00. these transation were made thur my trasit check QuickPay VISA card. the Vender machine did complete the transation on Metrocard 2397299724 but removed the funds from my card ending with 0042 2816. I will like to report and have my refunds return to to. Thanking you in advance.

there was a free service for the mta riders, but for me was the samething because i bought an unlimited card for 30 days. so, who recognize me those days. I think my card serial #is 2401023165 21770748. thanks so much.
Hector Alfonso

I’m just asking for a refund for my 30 days metro card, because iwas not able to use for a week.thanks so much.
Hector Alfonso

Hi
I lost my 30 days metro card,how can I renew it.my card serial#is #2405779664.
Thanks so much

I lost $113.00 in the metrocard machine on the Monday 28th of July 2014 at around 5.30am at the 14th St 1st Ave ny line. I believe the mvm#is 1234. Last 4#on my debit card is 3526.I tried the machine next to it and the mvm# 1420. I want my money back. then the unlimted 30 day card which I used from 28th and it says expire on the 26th? WHAT IT THAT.
Kavita Nagassar

My 30 days unlimited metrocard not working from 16 sept.14 time 11:30 PM
I send my application 17 september’14 without metrocard &
Second application Send 19 September 14 with metrocard but yet no return my money to my debit card so I losing my money & time.

My 30 days unlimited metrocard #2534049736 dated 14 septemer 2014 MVM # 0487 My 30 days unlimited metrocard not working from 16 sept.14 time 11:30 PM
I send my application 17 september’14 without metrocard &
Second application Send 19 September 14 with metrocard but yet no return my money to my debit card so I losing my money & time. not working from 16 sept.14 time 11:30 PM
I send my application 17 september’2014 without metrocard &
Second application Send 19 September 2014 with metrocard but yet no return my money to my debit card so I losing my money & time.

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