The MTA’s New York City Transit division just sent out word that the will be the next line asked to be graded as part of the 2008 Rider Report Cards. Here are the details:
In our continuing effort to solicit feedback from our customers, MTA New York City Transit is again distributing Rider Report Cards throughout the system. Riders on the E are next in line of NYC Transit’s over five million daily subway customers asked to rate the progress of their line since the initial round of report cards was distributed in July 2007.
The report cards are being distributed to riders during the morning rush hours on Monday, November 17th and Tuesday, November 18th. The cards will be handed out at several different stations along the line each day over both days. Grades will be used to identify rider preferences and to gauge how much improvement customers along the E line have noticed since last year’s report card.
Again, the Rider Report Card will ask subway riders to grade 21 specific areas of service from an A (Excellent) to an F (Unsatisfactory). Among the areas riders will grade include: car and station cleanliness, safety, security, quality of announcements, and the courtesy and helpfulness of front line customer service staff. Riders will also assign an overall grade for E service. From this list of 21 service attributes, riders are also going to be asked to rank the top three improvements they would like to see made to this line.
The Rider Report Card is once again being distributed in a mailer format, designed to be returned at no cost to the rider. Customers will also have the option of completing the survey on-line, on the MTA website at www.mta.info, where it will be available in 3 languages: English, Spanish and Chinese. From the time the survey begins, riders will have two weeks to mail in their response or to complete the survey online.
Rider Report Card results are posted on line for riders to review once they have been tabulated.
Report cards are being distributed between 7:30 a.m. and 9:30 a.m. at each station. The schedule for distribution of Rider Report Cards along the E line is as follows:
• Wednesday, November 19th – Canal Street, Spring Street, 23rd Street, 34th Street-Penn Station, 50th Street, and 5th Avenue-53rd Street.
• Thursday, November 20th – Lexington Avenue-53rd Street, Queens Plaza, Forest Hills, 71st Avenue, 75th Avenue, Kew Gardens-Union Turnpike, Briarwood-Van Wyck Blvd., and Jamaica-Van Wyck.
xoxo Transit Blogger