The 1 Is The Next Line To Be Graded

According to the MTA’s New York City Transit, the 1 Train is the next line to be graded as part of the 2008 Rider Report Cards. Here are the complete details from the press release:

In our continuing effort to solicit feedback from our customers, MTA New York City Transit is again distributing Rider Report Cards throughout the system. Riders on the 1 are next in line of NYC Transit’s over five million daily subway customers asked to rate the progress of their line since the initial round of report cards was distributed in July 2007.

The report cards are being distributed to riders during the morning rush hours from Tuesday, December 16th through Thursday, December 18th. The cards will be handed out at several different stations along the line each day over all three days. Grades will be used to identify rider preferences and to gauge how much improvement customers along the 1 line have noticed since last year’s report card.

Again, the Rider Report Card will ask subway riders to grade 21 specific areas of service from an A (Excellent) to an F (Unsatisfactory). Among the areas riders will grade include: car and station cleanliness, safety, security, quality of announcements, and the courtesy and helpfulness of front line customer service staff. Riders will also assign an overall grade for 1 service. From this list of 21 service attributes, riders are also going to be asked to rank the top three improvements they would like to see made to this line.

The Rider Report Card is once again being distributed in a mailer format, designed to be returned at no cost to the rider. Customers will also have the option of completing the survey on-line, on the MTA website at, where it is available in 3 languages: English, Spanish and Chinese. From the time the survey begins, riders will have two weeks to mail in their response or to complete the survey online. Rider Report Card results are posted on line for riders to review once they have been tabulated.

Report cards are being distributed between 7:30 a.m. and 9:30 a.m. at each station. The schedule for distribution of Rider Report Cards along the 1 line is as follows:

• Tuesday, December 16th – South Ferry, Rector Street, Franklin Street, Canal Street, Houston Street, Christopher Street-Sheridan Square and 18th Street.

• Wednesday, December 17th – 23rd Street, 28th Street, 50th Street, 66th Street-Lincoln Center, 79th Street, 86th Street and 103rd Street.

• Thursday, December 18th – Cathedral Parkway-110th Street, 116th Street-Columbia University, 125th Street, 137th Street-City College, 145th Street, 157th Street, 181st Street, 191st Street, Dyckman Street, 207th Street, 215th Street, Marble Hill-225th Street, 231st Street, 238th Street and Van Cortlandt Park-242nd Street.

xoxo Transit Blogger

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