241st/Wakefield bound 2 train entering Simpson St. Resized photo courtesy of Eye On Transit.
Earlier this morning, MTA’s New York City Transit sent out a press release to announce that the & will be the next lines graded in the 2008 Rider Report Cards. Here are the details:
In our continuing effort to solicit feedback from our customers, MTA New York City Transit is again distributing Rider Report Cards throughout the system. Riders on the 2 and 3 are next in line of NYC Transit’s over five million daily subway customers asked to rate the progress of their lines since the initial round of report cards was distributed in July 2007.
The report cards are being distributed to riders during the morning rush hours from Tuesday, November 11th through Friday, November 14th. The cards will be handed out at several different stations along the line each day over the four days. Grades will be used to identify rider preferences and to gauge how much improvement customers along the 2 and 3 lines have noticed since last year’s report card.
Again, the Rider Report Card will ask subway riders to grade 21 specific areas of service from an A (Excellent) to an F (Unsatisfactory). Among the areas riders will grade include: car and station cleanliness, safety, security, quality of announcements, and the courtesy and helpfulness of front line customer service staff. Riders will also assign an overall grade for 2 and 3 service. From this list of 21 service attributes, riders are also going to be asked to rank the top three improvements they would like to see made to this line.
The Rider Report Card is once again being distributed in a mailer format, designed to be returned at no cost to the rider. Customers will also have the option of completing the survey on-line, on the MTA website at www.mta.info, where it will be available in 3 languages: English, Spanish and Chinese. From the time the survey begins, riders will have two weeks to mail in their response or to complete the survey online.
Rider Report Card results are posted on line for riders to review once they have been tabulated.
Report cards are being distributed between 7:30 a.m. and 9:30 a.m. at each station. The schedule for distribution of Rider Report Cards along the 2 and 3 lines is as follows:
• Tuesday, November 11th – New Lots Avenue, Van Siclen Avenue, Pennsylvania Avenue, Junius Street, Rockaway Avenue, Saratoga Avenue, Sutter Avenue-Rutland Road, Kingston Avenue, Nostrand Avenue, Eastern Parkway-Brooklyn Museum, Grand Army Plaza, Bergen Street, Hoyt Street, and Clark Street.
• Wednesday, November 12th – Wall Street, Park Place, Chambers Street, and 14th Street.
• Thursday, November 13th – 34th Street-Penn Station, 72nd Street, and 96th Street.
• Friday, November 14th – Central Park North-110th Street, 116th Street, 125th Street, 135th Street, 145th Street, and Harlem-148th Street.
xoxo Transit Blogger