Straphangers Asked To Grade The B

Bedford Park Blvd. bound B train speeding by Neck Rd.Bedford Park Blvd. bound B train speeding by Neck Rd. Resized photo courtesy of Eye On Transit

MTA’s New York City Transit is once again seeking feedback for their performance via the 2008 Rider Report Cards. This time they are seeking feedback from those who ride the B Train. The agency e-mailed a press release about an hour ago. Sorry for not getting it up sooner but here are the details:

In our continuing effort to solicit feedback from our customers, MTA New York City Transit is again distributing Rider Report Cards throughout the system. Riders on the B are next in line of NYC Transit’s over five million daily subway customers asked to rate the progress of their line since the initial round of report cards was distributed in July 2007.

The report cards are being distributed to riders during the morning rush hours on Monday, November 17th and Tuesday, November 18th. The cards will be handed out at several different stations along the line each day over both days. Grades will be used to identify rider preferences and to gauge how much improvement customers along the B line have noticed since last year’s report card.

Again, the Rider Report Card will ask subway riders to grade 21 specific areas of service from an A (Excellent) to an F (Unsatisfactory). Among the areas riders will grade include: car and station cleanliness, safety, security, quality of announcements, and the courtesy and helpfulness of front line customer service staff. Riders will also assign an overall grade for B service. From this list of 21 service attributes, riders are also going to be asked to rank the top three improvements they would like to see made to this line.

The Rider Report Card is once again being distributed in a mailer format, designed to be returned at no cost to the rider. Customers will also have the option of completing the survey on-line, on the MTA website at, where it will be available in 3 languages: English, Spanish and Chinese. From the time the survey begins, riders will have two weeks to mail in their response or to complete the survey online.

Rider Report Card results are posted on line for riders to review once they have been tabulated.

Report cards are being distributed between 7:30 a.m. and 9:30 a.m. at each station. The schedule for distribution of Rider Report Cards along the B line is as follows:

• Monday, November 17th – Brighton Beach, Sheepshead Bay, Kings Highway, Newkirk Avenue, Church Avenue, Prospect Park, and 7th Avenue.

• Tuesday, November 18th – 72nd Street, 81st Street-Museum of Natural History, 86th Street, 96th Street, 103rd Street, Cathedral Parkway-110th Street, 116th Street, and 135th Street.

xoxo Transit Blogger

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