NYCT To Distribute Rider Reports Cards On The 5 Next Week

Dyre Ave bound 5 train leaving the Morris Park station.Dyre Avenue bound 5 train leaving the Morris Park station; Resized photo courtesy of Eye On Transit

Starting next week (Monday & Tuesday) & one day in the week after (10/28), MTA’s New York City Transit will distribute “Rider Report Cards” along the 5 Train. The line will be looking to improve on its overall grade of a C- from last year. Here is the official press release that was sent out to the media within the last 20 minutes:

In our continuing effort to solicit feedback from our customers, MTA New York City Transit is again distributing Rider Report Cards throughout the system. Riders on the 5 are next in line of NYC Transit’s over five million daily subway customers asked to rate the progress of their line since the initial round of report cards was distributed in July 2007.

The report cards are being distributed to riders during the morning rush hours on Monday and Tuesday, October 20th and 21st, and on Tuesday, October 28th. The cards will be handed out at several different stations along the line each day over the three days. Grades will be used to identify rider preferences and to gauge how much improvement customers along the 5 line have noticed since last year’s report card.

Again, the Rider Report Card will ask subway riders to grade 21 specific areas of service from an A (Excellent) to an F (Unsatisfactory). Among the areas riders will grade include: car and station cleanliness, safety, security, quality of announcements, and the courtesy and helpfulness of front line customer service staff. Riders will also assign an overall grade for 5 line service. From this list of 21 service attributes, riders are also going to be asked to rank the top three improvements they would like to see made to this line.

The Rider Report Card is once again being distributed in a mailer format, designed to be returned at no cost to the rider. Customers will also have the option of completing the survey on-line, on the MTA website at, where it will be available in 3 languages: English, Spanish and Chinese. From the time the survey begins, riders will have two weeks to mail in their response or to complete the survey online.

Rider Report Card results are posted on line for riders to review once they have been tabulated.

Report cards are being distributed between 7:30 a.m. and 9:30 a.m. at each station. The schedule for distribution of Rider Report Cards along the 5 line is as follows:

• Monday, October 20th – Brooklyn College-Flatbush Avenue, Newkirk Avenue, Beverly Road, Church Avenue, Winthrop Street, Sterling Street and President Street.

• Tuesday, October 21st – 3rd Avenue-149th Street, Jackson Avenue, Prospect Avenue, Intervale Avenue, Simpson Street, Freeman Street, 174th Street, West Farms Square-East Tremont Avenue, East 180th Street, Morris Park, Pelham Parkway, Gun Hill Road, Baychester Avenue and Eastchester-Dyre Avenue.

• Tuesday, October 28th – Bronx Park East, Pelham Parkway (White Plains Road), Allerton Avenue, Burke Avenue, Gun Hill Road (White Plains Road), 219th Street, 225th Street, 233rd Street and Nereid Avenue.

I urge all of you to go out & fill out a rider report card for the 5 Train if you happen to depend on the line in some way.

xoxo Transit Blogger

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