M Train Rider Report Card Breakdown

M train
Middle Village/Metropolitan Ave. bound M train leaving the Myrtle-Wyckoff Aves. station. Resized photo courtesy of Eye On Transit

Earlier this morning I briefly wrote about the initial results for the M train rider report card. The MTA has released the full report card so it is time to get down to business!

Here are the M train riders top 10 priorities for improvement:

01. Reasonable wait times for trains
02. Minimal delays during trips
03. Station announcements that are easy to hear
04. Train announcements that are easy to hear
05. Cleanliness of stations
06. Adequate room on board at rush hour
07. Sense of security in stations
08. Sense of security on trains
09. Cleanliness of subway cars
10. Station announcements that are informative

Now here is the entire order of priorities according to M train riders:

01. Reasonable wait times for trains
02. Minimal delays during trips
03. Station announcements that are easy to hear
04. Train announcements that are easy to hear
05. Cleanliness of stations
06. Adequate room on board at rush hour
07. Sense of security in stations
08. Sense of security on trains
09. Cleanliness of subway cars
10. Station announcements that are informative
11. Working elevators and escalators in stations
12. Lack of scratchitti in subway car
13. Train announcements that are informative
14. Comfortable temperature in subway cars
15. Courtesy and helpfulness of station personnel
16. Lack of graffiti in subway cars
17. Lack of graffiti in stations
18. Availability of MetroCard Vending Machines
19. Signs in stations that help riders find their way
20. Ease of use of subway turnstiles
21. Signs in subway cars that help riders find their way

Now here is the graded breakdown for all 21 categories:

Minimal delays during trips C
Reasonable wait times for trains D+
Adequate room on board at rush hour C
Sense of security in stations C
Sense of security on trains C
Working elevators and escalators in stations C-
Signs in stations that help riders find their way C
Signs in subway cars that help riders find their way C
Cleanliness of stations C-
Cleanliness of subway cars C-
Station announcements that are easy to hear D
Station announcements that are informative D+
Train announcements that are easy to hear D+
Train announcements that are informative D+
Lack of graffiti in stations C
Lack of graffiti in subway cars C
Lack of scratchitti in subway cars C-
Courtesy and helpfulness of station personnel C
Comfortable temperature in subway cars C+
Ease of use of subway turnstiles B-
Availability of MetroCard Vending Machines B-

After going through the top 10 list of priorities, I feel that some accurate choices made the cut. Like its fellow Nassau Street counterparts the J & Z, the M could use a huge improvement in wait times. Sometimes you feel like you are waiting forever for a train to show up when these 3 are involved. The train announcements choice clearly depends on what part of the fleet you are riding on. I am not surprised to see security be a huge issue as that was a big issue for the J & Z in its rider report card.

However I do question a couple of the selections. When I ride through the majority of stations on the J, M, or Z, I don’t really see many stations looking poorly cleaned. From the few stations I recall off hand, they were in decent condition considering some of the areas or characters surrounding it.

One of the other choices that is debatable is the “adequate room on board at rush hour”. If you were to believe some of the posters on forums such as the Rider Diaries or Subchat, you would think the M is a virtual ghost town. I have lost count over the years or how many different individuals I’ve read feel that the M should never serve Southern Brooklyn.

I for one think the M serves a huge purpose in Southern Brooklyn during rush hour. I have ridden the line during that stretch in the aforementioned area a lot over the years & feel it is utilized by a decent percentage of riders. The thing I wonder about is what portion of riders voted this category in the top 10. I don’t think it was the riders who utilize the line in Southern Brooklyn. In my times being out there on the D or M, I can’t recall ever seeing a sardine can atmosphere on the M. I assume the riders who voted this category into the top 10 are those riding it along Broadway in Northern Brooklyn.

Overall I feel most of the grades were accurate in this report card. Other than maybe an odd grade here or there, the riders were pretty accurate in grading the Nassau Street lines. Unfortunately the amount of riders giving out those grades were still way too low. The MTA said they received over 1,360 report cards from M train riders. You already know that I feel that is way too low!

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[...] . In this entry, I will focus on the which showed a slight improvement in its overall grade from 2007. Last year the line graded out as a C- but this year finished with a C. Lets get straight to the [...]

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