The 1 Is Still Not #1
242nd St.-Van Cortlandt Park bound 1 train approaching 125th St.; Resized photo courtesy of Eye On Transit
In January 2008, straphangers made it clear that the 
was not #1 by giving it an overall grade of a D+ for its Rider Report Card. Fast forward a little over a year later & the tune has changed a bit for riders. The earned a C for its 2008 Rider Report Card. Here is the breakdown:
1 Train Riders Top 10 Priorities; 2007 priority rank in ( ):
01. Reasonable wait times for trains ( 1 )
02. Adequate room on board at rush hour ( 2 )
03. Minimal delays during trips ( 3 )
04. Station announcements that are easy to hear ( 4 )
05. Cleanliness of stations ( 6 )
06. Train announcements that are easy to hear ( 5 )
07. Sense of security in stations ( 9 )
08. Sense of security on trains ( 8 )
09. Station announcements that are informative ( 7 )
10. Working elevators and escalators in stations ( 10 )
—-
Complete 1 train riders priorities 2007 priority rank in ( ):
01. Reasonable wait times for trains ( 1 )
02. Adequate room on board at rush hour ( 2 )
03. Minimal delays during trips ( 3 )
04. Station announcements that are easy to hear ( 4 )
05. Cleanliness of stations ( 6 )
06. Train announcements that are easy to hear ( 5 )
07. Sense of security in stations ( 9 )
08. Sense of security on trains ( 8 )
09. Station announcements that are informative ( 7 )
10. Working elevators and escalators in stations ( 10 )
11. Cleanliness of subway cars ( 11 )
12. Comfortable temperature in subway cars ( 12 )
13. Courtesy and helpfulness of station personnel ( 13 )
14. Train announcements that are informative ( 14 )
15. Availability of MetroCard Vending Machines ( 18 )
16. Signs in station that help riders find their way ( 15 )
17. Ease of use of subway turnstiles ( 17 )
18. Signs in subway cars that help riders find their way ( 19 )
19. Lack of scratchitti in subway cars ( 16 )
20. Lack of graffiti in stations ( 21 )
21. Lack of graffiti in subway cars ( 20 )
Click here for the breakdown of votes in this section.
—-Now here is the graded breakdown for all 21 categories; 2007 grade in ( ):
01. Minimal delays during trips C (C)
02. Reasonable wait times for trains C (C-)
03. Adequate room on board at rush hour D+ (D)
04. Sense of security in stations C+ (C+)
05. Sense of security on trains C (C)
06. Working elevators and escalators in stations C- (C)
07. Signs in stations that help riders find their way C+ (C+)
08. Signs in subway cars that help riders find their way C+ (C)
09. Cleanliness of stations C- (C-)
10. Cleanliness of subway cars C (C)
11. Station announcements that are easy to hear D+ (D)
12. Station announcements that are informative D+ (D+)
13. Train announcements that are easy to hear D+ (D+)
14. Train announcements that are informative C- (C-)
15. Lack of graffiti in stations C+ (C+)
16. Lack of graffiti in subway cars C+ (C+)
17. Lack of scratchitti in subway cars C (C)
18. Courtesy and helpfulness of station personnel C (C)
19. Comfortable temperature in subway cars C+ (C+)
20. Ease of use of subway turnstiles B- (B-)
21. Availability of MetroCard Vending Machines B- (B-)
Click here for the breakdown of votes in this section.
_____________________________________________________________________________________________________
The overall grade might have changed but the top priorities sure didn’t. The top 10 priorities from 2007’s report card remained the same albeit with a few changes in ranking. The top 4 priorities remained exactly the same which shows a lack of progress according to riders.
I wonder how much of this will change with a new South Ferry terminal in place. One should not forget a rehabilitated 96th Street station which should be done soon. I would be curious to see the grades for 2009’s report card to see if these two things alone led to significant grade changes.
Overall, what I talked about last year still rings true for the most part a year later. Lets hope the future is brighter for the as that would benefit so many.
If you enjoyed this post, please consider to leave a comment or subscribe to the feed and get future articles delivered to your feed reader.
Comments
No comments yet.
Leave a comment