Unfortunately anything the MTA touches usually turns into a huge failure. Yesterday was no different as their heavily promoted “Public Engagement” online seminar was a huge failure. The online seminar which I signed up to participate in was not accessible to anyone. I have yet to read or speak to anyone who was able to access the seminar. The MTA sent out an e-mail to all of those who registered apologizing for the technical difficulties. Here is the actual e-mail that was sent out:
Dear Webinar Participant,
Thank you for taking the time to register for today’s fare and toll webinar. Unfortunately, we experienced some technological difficulties which created difficulty for some participants to view the slide presentations being given. For that we sincerely apologize.
Even though the technology didn’t work perfectly for us this first time, the webinar format and the extremely successful Public Engagement Workshop we held on November 17th, were noble experiments to expand our public outreach efforts. We learned a lot today and look forward to better employing the electronic element in the future.
The good news is that virtually everyone who signed on was able to hear the presenters and to submit questions. In fact, several hundred questions were asked by the hundreds of individuals who ultimately joined us. Since many were similar in nature, we will categorize them and post answers on the MTA website (www.mta.info) later this week, along with a complete copy of the presentations that were given.
We also encourage you to review the details of the current fare and toll proposals at www.mta.info and to submit comments on those proposals by e-mail or by writing us at 347 Madison Ave, NY, NY 10017, prior to the MTA Board’s deliberations on this matter on December 19th.
Again, thank you for joining us today.
Elliot G. Sander
and Chief Executive Officer
Unfortunately for many of us, this e-mail was the closest we got to communicating with the MTA yesterday.
xoxo Transit Blogger