LIRR Billing Snafu Update

Posted by Transit Blogger

October 10, 2007

The MTA has updated its Long Island Railroad (LIRR) service alert regarding the huge billing snafu that affected at least 19,000 LIRR customers. The updated service alert states:

LIRR Customers:

As a result of a computer software problem, some LIRR customers who used credit cards to purchase LIRR tickets between September 25th (when a new software program was installed) and October 8th were double billed. It is now estimated that at least 19,000 customers were affected. The LIRR has issued credits to all 19,000 known customers who were double billed and is manually checking transaction records to identify other customers who may be entitled to credits.

Many customers have already seen the credit on their statement. LIRR customers who were double billed do not have to take any action to receive credit. However, if they have any questions or concerns, they may call the LIRR’s Automated Ticket Sales office toll free at 1-877-LIRR-TSM (1-877-547-7876). This office is staffed weekdays from 7 AM - 3 PM.

The LIRR regrets any inconvenience this software problem may have caused. The vendor who built and services the LIRR’s Ticket Machines - Scheidt & Bachmann - has identified the software problem. A software fix was implemented late last night.

The LIRR assures its customers that measures are being taken by the Railroad to make certain this problem does not occur again.

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